We pride ourselves on doing the right thing for our customer and we are rewarded by building relationships with you!
What should you keep in mind when engaging with a service provider?
Our first point of contact in the office is Christie or Jessica. Both Christie and Jessica are knowledgeable and lovely. They’ll help you by discussing your needs and talking you through our processes so you have a good understanding of what to expect.
They can also organise a date and time for one of our professional sales team members to attend your premises.
Once a site visit has been scheduled, one of our nominated sales team will attend your premises at the scheduled date and time (along with sample swatches of fabric and colours) and further discuss with you your needs and provide ideas and solutions.
They’ll take measurements and will provide you a quote – all at no cost to you!
Note: the lead time is from the date you decide to go ahead with the quote and pay the deposit, not from the date of the initial quote itself.
Once you give the go-ahead with the quote and have paid the deposit, we will schedule your product(s) for assembly and installation.
We will confirm with you when the product is nearing completion and will book one of our installers to attend your premises at an agreed date and time. You will need to pay the balance of the product ordered by the time of install.
Our sales team have been with the company for many years, so you know that you’ll get the best advice each and every time.
What if I’m building a home and not sure yet, but want it sorted by the time you move in?
But don’t leave it too late to get the quote – as most product requires a minimum amount of lead time.