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FAQ

Frequently Asked Questions

DO YOU OFFER CUSTOMISED PRODUCTS?

Yes, we do. All of our products are custom made to every order. This includes all Blinds, Awnings, Shutters and Security Screen Doors. If you want to purchase insect screens direct from us, we can do that for you – let us know the measurements and we’ll cut it for you. You may find we are cheaper than the hardware stores!

WHAT DOES CUSTOM MADE MEAN?

Custom made means that each product is made to your exact specifications. We measure and then make the product according to the measurements. Our aim is to ensure that you have the best quality products that are locally made and tailored to your needs.

DO YOU CHARGE FOR QUOTES?

No, we want to stay in business! We do not charge for quotes, we will always advertise FREE, no obligation quotes.

DO YOU QUOTE OFF HOUSE PLANS?

Yes we do, in fact it is one of our specialities.

We will have a look at your house plans and provide you with a quote. Depending on the stage of your build, we will provide you with timeframes on when to order so you can have installation of your products before you move in; avoiding the use of sheets over your windows!

You can either pop-in to our showroom with your plans OR email them to us.

HOW LONG DO I HAVE TO WAIT FOR MY ORDER?

This will depend on the product you have ordered and the time of year. As your product is custom made, it does take time. On average, it can take around 3 weeks. However, note that you will need to contact us to discuss for timeframes. When quoting we will provide you with an accurate timeframe from your order date (if you proceed).

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept cash, cheque, direct deposit, credit cards and Latitude Card Finance.
We ask for a 50% deposit when placing your order.

CAN I COME AND SEE PRODUCTS ON DISPLAY?

Absolutely! We have a range of sample products on display (for all our products).

Come and visit us at 1/7 Hollylea Road, Leumeah. We have plenty of on-site parking.

WHAT ARE YOUR OPENING HOURS?

We are open Monday to Saturday each week (except public holidays).

9am – 5pm: Monday – Friday
9am – 1pm: Saturday

We recommend you like and follow our Facebook page for updates to any changes due to holiday periods.

DO YOU OFFER WARRANTY?

Yes, we do. Each product is different as to the length of warranty period, and what the warranty covers. We suggest you contact the team to discuss in detail.

HOW LONG DO I HAVE TO WAIT FOR MY ORDER?

This will depend on the product you have ordered and the time of year. As your product is custom made, it does take time. On average, it can take around 3 weeks. However, note that you will need to contact us to discuss for timeframes. When quoting we will provide you with an accurate timeframe from your order date (if you proceed).

WHY DO YOU CHECK MEASURE?

There are some products where we need to check measure before we order them. This means that your sales consultant will accurately measure the area and quote you based on your needs. Once you proceed with a go-ahead for an order, we will have a consultant return to your address to do another measure, hence check measure. These are typically done for Plantation Shutters and Roller Shutters.